NetConX Plus Accelerator

IMPORTANT INFORMATION FOR NORTON ANTIVIRUS USERS

Some customers are having trouble updating their Norton Antivirus when connected through the Accelerator.

If you use Norton Antivirus, we recommend checking its status. This is done by double-clicking the Norton Antivirus icon in the system tray (the icons near the clock on your computer). This should tell you if your antivirus definitions are up to date.

If your Norton is not updating, you can do the following to ensure that it is able to do the updating through the Accelerator:

Click on the Accelerator icon in the lower right corner by the clock and then click on Settings.

Click on the Features tab along the top of the screen, and then click on the Proxy Exclusion button.

Select 'Specify a proxy exclusion' and then type the following

liveupdate.symantecliveupdate.com;liveupdate.symantec.com

Click OK.